Contact Us
Our dedicated customer support team is available to assist you with any enquiries regarding your gaming experience, account management, or payment processing. We maintain multiple communication channels to ensure prompt resolution of your concerns whilst adhering to UK gambling regulations and responsible gaming standards.
Support Channels and Response Times
We offer comprehensive support through various contact methods designed to accommodate different enquiry types and urgency levels. Our customer service operates under strict confidentiality protocols in compliance with UK data protection legislation.
| Contact Method | Availability | Response Time |
|---|---|---|
| Live Online Chat | 24/7 | Immediate |
| Email Support | 24/7 | Within 24 hours |
| Telephone | 9:00 AM – 11:00 PM GMT | Immediate |
Contact Information and Department Guidelines
For efficient query resolution, please contact the appropriate department using the following details:
- General enquiries and account support: [email protected]
- Technical issues and payment queries: +44 20 3318 7429
- Responsible gambling concerns: Use live chat for immediate assistance
Last updated: January 15, 2026